MKAZ SANGAT BERSIH VENTURES
(Registration No. 202403130529)

These Terms and Conditions govern the provision of home cleaning services (“Services”) provided by MKAZ Sangat Bersih Ventures (“Company”) to the Customers.

Services

  1. Scope of Services: The Company will provide cleaning services as specified in the service agreement or booking confirmation. This includes, but is not limited to, dusting, vacuuming, mopping, cleaning of bathrooms and kitchens, and other agreed-upon tasks. We do not offer services such as washing dishes, doing laundry, cleaning delicate items, handling pets, or moving heavy objects.
  2. Customization: The Services can be customized based on Customer's requirements.

Booking & Cancellation

  1. Booking: Services must be booked at least 3 hours in advance. Bookings can be made via our mobile application.
  2. Cancellation: Cancellations must be made at least at the day before the scheduled service datetime. Failure to do so will result in a cancellation fee of 40% of the total price. The remaining 60% will be refunded to Customer.
  3. Rescheduling: Customers can reschedule the service at least [X] hours the day before the scheduled time without any additional charges.

Payment

  1. Pricing: The cost of services will be as specified in the service agreement or booking confirmation. Prices are subject to change, and any changes will be communicated to the Customer in advance.
  2. Payment Terms: Payment shall be made prior to the booking confirmation. Payments can be made via our mobile application payment gateway through online banking, debit & credit card or e-wallet.

Access to Property

  1. Access: The Customer must provide the Company with access to the property at the agreed-upon time. Failure to provide access will result in a cancellation fee as specified in section Booking and Cancellation point 2.
  2. Security: The Company will take all reasonable steps to ensure the security of the Customer's property. However, the Customer is responsible for securing valuable items.

Delivery Policy

  1. Service Delivery: The Company will deliver the cleaning services at the scheduled date and time as agreed upon during the booking process.
  2. Delays: In the event of any delay, where the Cleaner has not arrived before the Customer requests a refund, or if the service cannot be provided on time due to unforeseen circumstances, the Customer is entitled to request a full refund 30 minutes after the scheduled start time by completing the refund form.
  3. Access to Property: The Customer must ensure access to the property at the agreed-upon time. Failure to provide access will result in a cancellation fee as outlined in Section Booking and Cancellation point 2 of these Terms and Conditions.

Refund Policy

  1. Refund Eligibility: Refunds are only applicable if the Customer cancels the booking within the specified time frame mentioned in Section 2.2. Refunds will not be provided for cancellations made outside this window. A refund will also be issued if the Cleaner fails to arrive, provided the refund form is completed.
  2. Service Dissatisfaction: If the Customer is not satisfied with the quality of the service provided, they must notify the company within the same day in the mobile application or through email afterwards. The Customer can leave reasonable ratings for the Cleaner’s quality of work, punctuality, and attitude in the mobile application. The Company will make reasonable efforts to rectify the issue.
  3. No Refunds for Completed Services: Once the service is completed to the agreed-upon standards, the Company will not provide refunds.
  4. Refund Processing: Approved refunds will be processed within 7 working days based on the bank details provided by the Customer in the refund form in our mobile application.

Quality of Service

  1. Standards: The Company strives to provide high-quality Services. If the Customer is not satisfied with the Services, they must notify the Company within the same day in our mobile application or through email afterwards. The Company will make reasonable efforts to rectify the issue.
  2. Complaints: Complaints must be made via our mobile application or through email.

Liability

  1. Limitation of Liability: The Company will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the provision of Services. This includes, but is not limited to, loss of profits, loss of business, or any other financial loss.
  2. Damages to Property: The Company will take reasonable care when performing the Services at the Customer’s property. However, the Company will not be liable for any pre-existing damages, nor for any damages that were not caused by the negligence or willful misconduct of the Company’s staff.
  3. Notification of Damages: The Customer must report any damages or losses caused by the Company’s staff within the same day of the occurrence. Failure to do so will result in the waiver of any claims for such damages or losses. Claims are not applicable for any damage or loss caused by tasks like washing dishes, doing laundry, cleaning delicate items, handling pets, or moving heavy objects as stated in section Services point 1.
  4. Maximum Liability: The maximum liability of the Company for any damages or losses arising from the provision of Services will be limited to the amount of the fees paid by the Customer for the Services.
  5. Force Majeure: The Company will not be liable for any failure to perform its obligations under these Terms and Conditions if such failure is caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, and power outages.
  6. Indemnity: The Customer agrees to indemnify and hold the Company harmless from and against any and all claims, damages, losses, and expenses arising out of or in connection with the Customer’s breach of these Terms and Conditions or any wrongful or negligent act or omission by the Customer.

Termination

  1. Termination by Customer: The Customer may terminate the service agreement at least the day before the scheduled service by giving written notice.
  2. Termination by Company: The Company reserves the right to terminate the service agreement with immediate effect if the Customer breaches these Terms and Conditions.

Privacy Policy

  1. Data Protection: The Company is committed to protecting the Customer's personal data in accordance with the Personal Data Protection Act 2010. All personal information collected will be used solely for providing the services and processing bookings.
  2. Use of Information: The Customer's personal information, including name, contact details, and payment information, will only be used for service delivery, customer support, and communication purposes. It will not be shared with third parties without the Customer’s explicit consent, except as required by law.
  3. Data Security: The Company employs standard security measures to safeguard the Customer's personal information. However, the Customer acknowledges that data transmission over the internet is not completely secure, and the Company cannot guarantee absolute security.
  4. Retention of Data: Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected or as required by law. Customers can request access, correction, or deletion of their data by contacting the Company.

Governing Law

  1. These Terms and Conditions are governed by the laws of Malaysia, and any disputes will be subject to the exclusive jurisdiction of the courts of Malaysia.

Amendments

  1. The Company reserves the right to amend these Terms and Conditions at any time. Customers will be notified of any changes in advance.

Acceptance

  1. By booking the Services, the Customer agrees to these Terms and Conditions.